Privacy Policy
Privacy Policy
Last updated: October 2025
At Boreal Studio ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website borealstudio.shop and make purchases from our store.
By using our website, you consent to the data practices described in this policy.
📋 Information We Collect
Personal Information You Provide
When you place an order or interact with our store, we may collect:
- Contact Information: Name, email address, phone number
- Billing Information: Billing address, payment information (processed securely through Shopify Payments)
- Shipping Information: Shipping address (for physical products)
- Order Information: Products purchased, order history, preferences
- Custom Content: Photos you upload for custom portrait creation
- Communication: Messages you send us via email or contact forms
Information Automatically Collected
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on pages, links clicked
- Cookies: Small data files stored on your device (see Cookies section below)
🎯 How We Use Your Information
We use the information we collect to:
- Process Orders: Fulfill your custom portrait orders and deliver digital/physical products
- Communication: Send order confirmations, shipping updates, and respond to inquiries
- Improve Service: Understand how customers use our site and improve our products
- Marketing: Send promotional emails about new products or special offers (with your consent)
- Legal Compliance: Comply with applicable laws and regulations
- Fraud Prevention: Detect and prevent fraudulent transactions
🔒 How We Protect Your Information
We implement security measures to protect your personal information:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure servers and payment processing through Shopify
- Limited access to personal information by authorized personnel only
- Regular security audits and updates
Important: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
🤝 Sharing Your Information
We do NOT sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers:
- Shopify: Our e-commerce platform provider
- Payment Processors: To process your payments securely
- Print-on-Demand Partners: For physical products (mugs, hoodies) - they receive only necessary shipping information
- Email Service Providers: To send order confirmations and marketing emails (if you opt-in)
Legal Requirements:
We may disclose your information if required by law, court order, or to protect our rights and safety.
🍪 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve your browsing experience
- Analyze website traffic and performance
Types of Cookies We Use:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to show relevant advertisements
Managing Cookies: You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
📧 Marketing Communications
With your consent, we may send you:
- Promotional emails about new products
- Special offers and discounts
- Newsletter updates
Opt-Out: You can unsubscribe from marketing emails at any time by:
- Clicking the "unsubscribe" link in any email
- Contacting us at borealstudio.art@gmail.com
Note: You will still receive transactional emails (order confirmations, shipping updates) even if you opt out of marketing.
📸 Your Photos and Custom Content
When you upload photos for custom portrait creation:
- We use your photos ONLY to create your custom portrait
- Photos are stored securely and deleted after order completion (typically 30 days)
- We do NOT use your photos for any other purpose without explicit permission
- We do NOT share your photos with third parties (except our artists who create your portrait)
🇪🇺 Your Rights (GDPR - European Union)
If you are located in the European Economic Area (EEA), you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restriction: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing of your data
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at borealstudio.art@gmail.com
🌍 International Data Transfers
Your information may be transferred to and processed in Canada or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
👶 Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
🔗 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
📝 Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
Typical retention periods:
- Order information: 7 years (for tax/legal purposes)
- Uploaded photos: 30 days after order completion
- Marketing data: Until you unsubscribe or request deletion
🔄 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Significant changes will be communicated via email or prominent notice on our website.
📧 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: borealstudio.art@gmail.com
Response Time: Within 48 hours
We take your privacy seriously and will respond to all legitimate requests promptly.
🇨🇦 Canadian Privacy Laws
We comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy is effective as of the date stated above and applies to all information collected by Boreal Studio.