Frequently Asked Questions (FAQ)
Frequently Asked Questions
📦 Orders & Delivery
Q: How long does it take to receive my portrait?
A: Digital portraits are delivered within 3-5 business days via email. Physical products (mugs, hoodies) take 4-6 days production + 5-7 days shipping.
Q: What format will I receive my digital portrait?
A: You'll receive a high-resolution JPG file (300 dpi) ready to print at any size you ordered.
Q: Can I print my digital portrait?
A: Yes! You can print it at home, at any local print shop, or online printing service. The file is optimized for professional printing.
✏️ Customization & Revisions
Q: Can I request changes to my portrait?
A: Absolutely! We offer unlimited revisions until you're 100% satisfied. Your happiness is our priority.
Q: What if I don't like my portrait?
A: We have a 100% satisfaction guarantee. We'll work with you to make any changes needed, or provide a full refund if we can't meet your expectations.
Q: How many people can I include in a portrait?
A: It depends on the product. Most portraits accommodate 1-7+ people. Check each product page for specific options and pricing.
Q: Can I add pets to my portrait?
A: Yes! Our "Christmas Couple & Pet Portrait" is specifically designed for 2 people + 1 pet. For other combinations, contact us at borealstudio.art@gmail.com
📸 Photo Requirements
Q: What kind of photo should I upload?
A: Please upload a clear, well-lit photo where faces and bodies are visible. The higher the quality, the better your portrait will be!
Q: Can I use a photo with multiple people and select only some?
A: Yes! Just let us know in the order notes which people you'd like included in the portrait.
Q: What if my photo isn't perfect?
A: Don't worry! Our artists can work with most photos. If there's an issue, we'll contact you before starting.
💳 Payment & Pricing
Q: Do you offer discounts?
A: Yes! Use code WELCOME15 for 15% off your first order, or WINTER25 for 25% off orders over $50.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other payment methods through Shopify's secure checkout.
Q: Is my payment information secure?
A: Yes! All payments are processed securely through Shopify's encrypted payment system.
🎁 Gifts & Special Occasions
Q: Can I order this as a gift?
A: Absolutely! Digital portraits make perfect last-minute gifts. We can send the file directly to you or the recipient.
Q: Do you offer gift wrapping?
A: For physical products (mugs, hoodies), we can include a gift message. Digital products are delivered via email.
Q: Can I order a rush delivery?
A: Contact us at borealstudio.art@gmail.com for rush orders. We'll do our best to accommodate your timeline!
📧 Contact & Support
Q: How can I contact you?
A: Email us at borealstudio.art@gmail.com - we typically respond within 24 hours!
Q: What if I have a question not listed here?
A: Please don't hesitate to reach out! We're here to help and happy to answer any questions.
💯 Our Guarantee
100% Satisfaction Guaranteed
We stand behind every portrait we create. If you're not completely satisfied, we'll revise it until you love it, or provide a full refund. No questions asked.
Quality Promise
Every portrait is hand-drawn by our talented artists with care and attention to detail. We never use automated tools or templates.
Fast & Friendly Service
We're committed to delivering your portrait on time and providing excellent customer service every step of the way.
Still have questions? Contact us at borealstudio.art@gmail.com